I’ve had the wonderful opportunity and pleasure of joining the 2016 Public Sector Network Digital Series and so have spent the last 2 weeks touring around Australian states. I had the opportunity to speak in 4 states: ACT, WA, Vic and SA and compare notes with those who attended in NSW and Qld. I really […]
Yesterday I had the pleasure of facilitating a roundtable discussion at the 16th Annual Government Contact Centre Summit. There were three discussions running simultaneously. My end of the room seemed over-represented with 20-30 delegates, so the topic seemed to be a popular one.